Privacy policy

Privacy Policy

Last updated: April 2026

Relievoo Australia ("we", "us", "our") operates au.therelievoo.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

When you visit our site or make a purchase, we collect the following types of information:

  • Personal information: Name, email address, shipping and billing address, phone number, and payment details.
  • Order information: Products purchased, order value, and transaction history.
  • Browsing data: IP address, browser type, device information, pages visited, referring URLs, and cookies.

How We Use Your Information

  • To process, fulfil, and ship your orders
  • To communicate with you about your order, account, or customer service enquiries
  • To improve our website, products, and customer experience
  • To send promotional emails and offers (only with your consent — you can unsubscribe at any time)
  • To detect and prevent fraud

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping and logistics providers
  • Email marketing platforms
  • Analytics tools (e.g., Google Analytics)

These providers are required to protect your data and may only use it for the purposes we specify.

Data Security

We implement industry-standard security measures to protect your personal data. All transactions are processed through secure, encrypted (SSL) connections. However, no method of transmission over the Internet is 100% secure.

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@therelievoo.com.